Shipping policy

Shipping Policy 

Last updated: 10/11/2025

Shop My Palette is a fashion discovery platform that connects you with our trusted partner retailers.
We do not sell or dispatch items directly — all orders are placed with and shipped by the retailer you purchase from.

1. How shipping works

When you click through from our website to a retailer’s product page and complete a purchase, your order is processed and fulfilled by that retailer.
They are responsible for delivery methods, shipping costs, time frames, and courier services.

2. Delivery times

Delivery times vary depending on the retailer’s location, stock levels, and chosen courier.
Please refer to the shipping information provided on the retailer’s checkout page for the most accurate and up-to-date details.

3. Tracking your order

After purchase, you’ll receive confirmation and tracking details directly from the retailer.
Shop My Palette does not have access to order or tracking information.

4. Questions about delivery

If you have a query about the status of your order, shipping cost, or delivery time, please contact the retailer’s customer service team directly using the details provided in your order confirmation email.

5. Errors or changes

If you spot any outdated or broken product links on our site, please let us know at hello@shopmypalette.com so we can update them promptly.